What is your return policy?
Items can be returned within 30 days of purchase for a full refund or exchange.
Are there any items that can't be returned or exchanged?
All sale items, customized products, and perishables are final sale and cannot be returned or exchanged.
Do I need a receipt to make a return?
Yes, a receipt or proof of purchase is required for all returns and exchanges.
Who pays for the return shipping?
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
How long does it take to process a refund?
Once we receive and inspect your return, please allow up to 10 business days for your refund to be processed.
Can I exchange an item for a different size or color?
Absolutely! We're happy to exchange items for a different size or color, subject to availability. Customer pays for shipping costs.
What should I do if my item is damaged or incorrect?
Please contact our customer support team within 7 days of receipt, and we'll assist you with a replacement or refund.
Will I be refunded the full amount of my purchase?
You will be refunded the purchase price minus any shipping fees, unless the return is due to our error.
How will I receive my refund?
Refunds will be issued to your original payment method.
What if I received an item as a gift?
Gifted items can be exchanged for store credit. Please include original purchaser's name and phone number or email address so we may reference original purchase.
Where do I send my return?
-Please send all returns and exchanges to 6809 Anchor Circle, Fair Oaks, CA 95628.
-Ensure you have included order details inside the package.
* You must make contact with customer support before mailing back..