At Anchor Finds, we strive for your total satisfaction with every purchase. We have established this return and exchange policy to ensure a seamless and convenient experience should you need to return or exchange any item.

Merchandise that remains unworn or unwashed can be returned or exchanged within 30 days from the original order date, provided it is accompanied by all original tags and packaging.

All online order returns, refunds, and exchanges must be initiated through our designated returns process. Reach out to our customer service team at customersupport@anchorfinds.com, or get in touch via call or SMS at 1-916-241-3969.

Please be advised, health and wellness items are not eligible for returns or exchanges due to hygiene concerns.

1. Start by sending an email to our customer service team at customersupport@anchorfinds.com. Include your Name, Order Number, a photo of the defective product or incorrect item, and the reason for your return or refund.
2. Our customer service team will review your request within 24-48 hours of receipt.
3. If your order is approved for return or refund, a return label will be emailed to you.
4. Utilize the provided return label to package your return and drop it off at a UPS facility. Please ensure to use the return label sent by our customer service team. Do not send returns to the original address.
5. We will notify you once your return has been received at our return address: 6809 Anchor Circle, Fair Oaks, CA 95628. Upon receipt, we will proceed with one of the following:
   • Refund the original form of payment within 3-5 business days.
   • Prepare a replacement and have it ready within the next 72 hours.
6. In instances where the tracking number confirms delivery, but you report non-receipt, we will rely on the tracking information. You will be required to provide a claim id from your local post office. Upon validation and review completion, a replacement will be dispatched to you.

For any returns involving custom apparel, flags, or custom design items, a 30% restocking fee will be applied.

Need further assistance? Feel free to reach out to our Customer Support Team at 1-916-241-3969 from 9:00AM to 4:00PM, Monday to Friday PST, or via email at customersupport@anchorfinds.com. Our team is here to help and ensure a positive Anchor Finds shopping experience!